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Complaints

At North South Cowton Community Primary School, we try our best to ensure that the needs of all our children and parents/carers are met and that our school is a safe and happy place for all.  However, we do recognise that at times concerns can arise and we ask that these be brought to our attention as soon as possible to allow us time to investigate an incident or problem.

Problems sometimes arise from misunderstandings, which are easily addressed.  Most concerns and complaints can be sorted out quickly by speaking with your child's class teacher.  We believe that when parents/carers and teaching staff treat each other with mutual respect and support, this provides a very good role model for all our children.

Our ultimate aim is to find a way forward together, which serves the best interest of both the school and your child.